Shipping policy
All of our orders come with free shipping.
We ship Australia-wide. If you'd like to make an international order please reach out to us at info@healpro.com.au with your:
- Name
- Panel type
- Quantity
- Add ons
- Any additional products you would like
- Address
We can't guarantee we'll be able to assist you but we'll see if it's possible.
Handling Time: Please allow for 24 - 48 business hours. HealPRO operates within Queensland in Australia and we follow the public holiday schedule in this state.
Our refund policy is designed to ensure a transparent and fair process for addressing issues with our products.
Shipping Times: Shipping typically takes 5-7 business days within Australia. For international orders, shipping can take 10-15 business days, depending on the destination and customs processing times. Once your order ships, we’ll send you a tracking number so you can monitor the journey from our warehouse to your doorstep. This can vary in peak periods such as November and December.
Additional Questions: We value your support and are committed to providing high-quality red light panels. Should you have any further questions regarding our refund policy or need assistance with a product, please do not hesitate to contact us.
